Content Outline 2005
Volunteer Resources Management Content Outline Based on 2004 Practice Analysis � Association for Volunteer
Administration.
I. Professional Principles
A. Professional
Ethics
1. AVA
Statement
2. Ethical Decision
Making
a. Models
b. Process
3. Pluralism
a. Diversity
b. Definitions
c. Models
d. Strategies
B. Professional
Development
1. Types
a. Formal
b. Informal
2. Approaches
a. Classes
b. Networking
c. Literature
review
d. Peer affiliation
C. Advocacy
1. Purpose
2. Types
a. Organizational
b. Program
c. Volunteers
d. Volunteerism
3. Approaches
a. Internal
b. External
II. Leadership
A. Definitions
B. Types
1. Strategic
relationships
2.
Collaboration
3.
Situational
C. Models
1. Leadership
2. Decision making
III. Management
A. Models
1. Top down
2. Participatory
B. Tools
1. Communication
2.
Team Building
3.
Facilitation
4. Time
Management
5. Project
Management
6. Conflict
Management
C. Accountability
1. Finances
a.
Budgetary
b. Fund development
2. Program
a.
Evaluation
b. Outcome
measurement
c. Reporting
3. Stakeholders
a. Governance
b.
Community
c.
Donors
d. Regulators
IV. Planning
A. Strategic
1. Vision
2. Mission
3. Goals
4. Organizational
culture
5. Norms
6. Politics
7. Governance
8. Environmental
scanning
9. Stakeholders
B. Operational
1. Policies
2. Procedures
3. Program/Project
management
4. Financial
resources
5. Technology
6. Measurements
7. Marketing
8. Public relations
9. Risk
management
V. Human Resources Management
A. Volunteers
1.
Recruitment
a. Roles
b. Marketing
c. Screening
d. Motivations
e. Interviewing
2. Placement
a. Orientation
b. Training
c. Matching
d. Termination
3. Retention
a. Supervision
b. Recognition
c. Psychological
contracts
d. Performance
evaluation
e. Feedback
B.
Staff
1. Education
a. Orientation
b. Training
2. Relationship Building
C. Information
Management
1. Data
Collection
2. Reporting
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