EXCELLENCE IN PERFORMANCE: Courage to Lead Nora Silver, The Peter F. Drucker Foundation for Nonprofit Management,
New York Session Description: This workshop introduces a method of addressing
the issues facing social sector organizations and ways to discuss their
responsibility to their mission by introducing a customer-based analysis
of service. The workshop will benefit participants and enable them
to discuss the triumphs and challenges of this process within the
nonprofit community. Learning Objectives: Level: Advanced
Friday, October 11, 2002, 10:00-11:30
a.m.
1. Learn how answering the Five Drucker
Questions helps organizations move toward excellence in
performance
2. Understand how to use the Self-Assessment Tool to
define results, set goals and develop a strategic plan
3. Gain
insights and energy for effective organizational
leadership
4. Discover Self-Assessment ideas and exercises to use
immediately
Conference Theme(s): Community,
Opportunity