TAKING THE MYSTERY OUT OF DEALING WITH DIFFICULT PEOPLE Cheryle N. Yallen, CNY Enterprises, Illinois Session Description: This workshop will focus on tools and strategies
you can use to deal more effectively with situations that require you to
work with difficult co-workers or volunteers. Just one difficult
person can disrupt an entire agency, increase stress levels and decrease
productivity. Learn to identify difficult traits and their
motivation. Learning Objectives: Level: Advanced
Friday, October 11, 2002, 10:00-11:30
a.m.
1. Recognize different types of difficult
behavior
2. Identify different personality styles and
communication modes
3. Develop effective strategies for dealing
with difficult behavior
Conference Theme(s):
Balance