ACCENT THE POSITIVE – ELIMINATE THE NEGATIVE – LATCH ON TO OPPORTUNITY Judith F. Chason, Jewish Federation of South Palm
Beach County, Florida; Ricci L. Zinger, Kaiser Permanente Harbor City, California Session Description: How many times do you hear
staff and volunteers complaining about each other because of false
expectations? This session offers you the chance to vent some of
those problems and discover easy solutions. Using three simple steps, you will be able to turn around most issues. Learning Objectives: Level: Basic
Friday, October 11, 2002, 4:00 – 5:30
p.m.
1. Empower - provide to
resolve initial concerns so they don't escalate
2. Coach -
encourage understanding of best ways to approach
situations
3. Educate - document logs and services regarding expectations and limitations
Conference Theme(s): Balance