Saturday, October 12, 2002, 10:00 - 11:30 a.m. EFFECTIVE COMMUNICATION: An Opportunity for Talking and Listening Connie Pirtle, Strategic Nonprofit Resources, Washington, DC Session Description: Volunteer Program Managers are constantly communicating - to volunteers, staff colleagues, community leaders and funders.  Strengthen your communications by exploring the research on the impact of talking and listening, the factors in nonverbal messages, how adults take on new ideas and assess your personal style. Learning Objectives: 1. Understand the impact of talking and listening 2. Identify the factors in nonverbal messages 3. Understand how adults take on new ideas 4. Gain new skills in effective communication Level:  Intermediate Conference Theme(s): Opportunity, Reflection