Article Details � Journal of Volunteer Administration
| Author's Name: |
Mezydlo,
Regi |
| Article Title |
Volunteer Opinion Surveys |
| Co-author? |
No |
| Year Published: |
2003 |
| Issue Number |
XXI (2) |
| Page Number |
53 |
| Article
Abstract |
In 1998 and 2002, Brookfield Zoo (Chicago) staff designed and administered two
volunteer opinion surveys to measure the satisfaction of their 500-member active
volunteer corps. This article presents a summary of how the survey was designed,
how it was administered, and how it provided support for change in the program.
The article also includes a simple step-by-step instruction checklist useful to anyone
considering designing and administering any type of satisfaction survey. A sample of the survey is included. |
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